Privacy Policy – DESIRE GRANITE AND MARBLE LLC

Last Updated On 19-Nov-2024
Effective Date 19-Nov-2024

This Privacy Policy describes the policies of Desire Granite and Marble, located at 1222 Port Dr, Rear St #2, Myrtle Beach, SC 29577, USA, email: Contact@desiregranite.com, phone: (843) 376-3225. Please review this Privacy Policy for a description of how we collect, use, and disclose your information when you use our website (“Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will take effect 180 days from the date it is posted on the Service, and your continued access or use of the Service after this period will constitute your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

1. Information We Collect

We collect the following information from users:

• Personal Data: Name, email, phone number, address, etc., provided by you through forms on our website.
• Browsing Data: Information such as IP address, geographic location, browser type, and site activity (via cookies and similar technologies).

Purpose of Data Collection:

• Respond to inquiries and provide quotes.
• Personalize your experience on our website.
• Send promotional materials with your consent.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: Contact@desiregranite.com
• Phone: (843) 376-3225
• Mailing Address: 1222 Port Dr, Rear St #2, Myrtle Beach, SC 29577

Data Sharing

We are committed to protecting your privacy:

• Phone Numbers: We do not share phone numbers collected for SMS purposes with third parties.
• Other Data: Shared only with trusted third-party service providers to facilitate services like email campaigns, analytics, or as required by law. These third parties are bound by confidentiality agreements and privacy standards.

2. Data Use and Retention

Collected data will be used solely for the purposes mentioned below and retained for the following periods:

• Temporary Contact Information: 90 days.
• Business Interactions: Up to 2 years.

3. Data Security

We implement security measures to protect your information, such as:

• Encryption (when applicable).
• Restricted Access to stored data.

However, due to the inherent risks of the internet, absolute security cannot be guaranteed. We encourage you to take precautions when sharing information online.

4. User Rights

You have the following rights regarding your personal data:

• Access: Request details of the data we hold about you.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request the removal of your personal data.
• Withdrawal of Consent: Cancel permissions previously granted.

To exercise these rights, contact us at Contact@desiregranite.com.

5. Cookies and Tracking Technologies

We use cookies to:

• Enhance your browsing experience.
• Personalize content and ads.
• Analyze website traffic using tools such as [e.g., Google Analytics, Moraware, Active Campaign].

You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy.

6. Data Sharing

Your data may be shared with:

• SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties and affiliate company for marketing purposes.
• Third-Party Service Providers: Such as email platforms, marketing tools, or analytics services.
• Legal Authorities: When required by law or to protect our rights.

We ensure that these third parties adhere to strict privacy standards.

7. Legal Compliance

Our policy complies with relevant regulations, such as:

• GDPR (General Data Protection Regulation): For residents of the European Union.
• CCPA (California Consumer Privacy Act): For residents of California.

8. SMS Terms & Conditions

SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from Desire Granite and Marble LLC, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers
Slab questions/concerns

Example: “Hello, this is a friendly reminder of your upcoming appointment with Desire Granite and Marble at the project location is set for 1.1.25 at 9:00 am. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 to 10 SMS messages per week related to your appointments/billing, etc.

Example:
“Message frequency may vary. You may receive up to 5 to 10 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method: Opt-In Method: Customer will Opt-In for SMS messaging from Desire Granite and Marble LLC through intake forms on their website located at /contact-us/, this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://desiregranite.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.